Urgent help
Urgent Issues, Escalation, and Life Safety
State the confirmed impact, affected people or sites, workaround, start time, and safe callback contact. Do not rely on a web ticket as the only path for immediate danger or life safety.
Production address
https://helpdesk.dsesecurity.com/
Confirm HTTPS and the exact domain before entering account or ticket information.
For immediate danger or life safety
- Contact emergency services and follow the site emergency plan first.
- Use the approved emergency, monitoring, dispatch, or escalation contact in your service arrangement.
- Then open or update the DSE ticket with the safe facts, actions already taken, and a current callback contact.
- Do not delay evacuation, medical response, fire response, security response, or physical safety action while waiting for a portal reply.
For urgent business impact
- State what is unavailable, how many people or sites are affected, when it started, and whether a workaround exists.
- Identify the operational deadline and the person authorized to approve downtime, access, scope, or cost.
- Keep one authoritative ticket and reply there with meaningful changes.
- A selected priority begins triage but does not by itself create a guaranteed restoration time.
Content owner: DSE Service Operations. Production reviewed July 11, 2026.