Signed-in clients
My Requests and Ticket History
Signed-in clients can use My Requests to review ticket history, see current status, and open ticket details.
Production address
https://helpdesk.dsesecurity.com/
Confirm HTTPS and the exact domain before entering account or ticket information.
Review requests efficiently
- Start with tickets showing recent updates or a request for customer information.
- Confirm ticket number, subject, company or site, status, and last update before opening the conversation.
- Search prior closed requests for history, but open a new ticket when the new issue is unrelated.
- Report missing or unexpected tickets to DSE instead of creating duplicate accounts or changing company information yourself.
What the list shows
- Ticket number and subject.
- Current production status, such as Open, Resolved, or Closed.
- Last update time so you can quickly see recent activity.
- Links to open the full ticket conversation.
How to use it
- Sign in to the client portal.
- Open My Requests or Tickets from the client navigation.
- Select a ticket number or subject to review the conversation.
- Open a new ticket if the request is unrelated to an existing issue.
Content owner: DSE Service Operations. Production reviewed July 11, 2026.