Technical support
Network, Workstation, Application, and Login Checklist
Narrow the issue by user, device, location, network path, application, account, timing, and recent change while keeping passwords and verification codes private.
Production address
https://helpdesk.dsesecurity.com/
Confirm HTTPS and the exact domain before entering account or ticket information.
Include these details
- Affected user, workstation or device name, site, connection type, application, and exact function that fails.
- The full error wording, first known time, frequency, and whether the issue affects one user, one device, one site, or everyone.
- Whether general internet or local network access works and whether another authorized user or device has the same result.
- Recent password, account, software, Windows, browser, VPN, firewall, network, power, or equipment changes.
- A redacted screenshot and the application, operating system, or browser version when relevant.
Safe checks
- Confirm cables, power, airplane mode, Wi-Fi selection, and normal network indicators without changing managed equipment.
- Close and reopen only the affected application and try a supported browser when appropriate.
- Use the approved password-reset path; never send DSE your password or one-time code.
- Do not uninstall security software, change firewall rules, reset network equipment, or run downloaded tools unless DSE authorizes the step.
Content owner: DSE Service Operations. Production reviewed July 11, 2026.