Customer Support Center Guide / Tickets, Replies, and Notifications
Opening and tracking requests, choosing help topics, supplying useful details, replying, adding collaborators and attachments, and using ticket email safely.
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- Check ticket status and reply to DSE
- Open a new support ticket
- Add contacts, collaborators, and ticket notices
- Attach screenshots, documents, and supporting details
- Avoid duplicate requests and keep one complete conversation
- Choose the right help topic and describe business impact
- Open a support ticket by email
- Understand ticket status and response timing
- Use email notifications without losing ticket history