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Use DSE Support on phones, tablets, and current browsers

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Support Library  /  Customer Support Center Guide / Getting Started and Client Accounts
Last updated 4 days ago

Summary: The customer portal is responsive and can be used on current phones, tablets, and desktop browsers for account access, ticket status, replies, and attachments.

Illustrated DSE customer mobile portal workflow.
Illustrated responsive customer workflow; all records are fictional.

Mobile connection and reliability standard

  • Use the production HTTPS address and a current mobile browser; avoid an embedded browser inside an email or messaging application when sign-in behaves unexpectedly.
  • Keep browser zoom and device text scaling near the default while completing forms, and rotate the device for wide tables.
  • Review every selected photo or file before upload because mobile pickers can expose recent unrelated items.
  • Submit or save the reply before switching networks, locking the device, or leaving the browser for an extended time.
  • Use a desktop browser for dense account or administrative work when the mobile page cannot show enough context safely.

Supported use

  • Use a current version of Chrome, Edge, Safari, or Firefox with JavaScript and cookies enabled for the Support Center.
  • Portrait mode is usually easiest for forms; landscape mode can help when reading wide ticket details.
  • Use browser zoom or operating-system text settings when needed; the interface is designed to reflow without horizontal scrolling.
  • On a phone, use the system file picker or camera option to add an authorized photo or screenshot.

Reliable submission habits

  • Use a stable connection before writing a long reply or uploading a file.
  • Keep a local copy of lengthy technical notes until the ticket confirms submission.
  • Do not switch accounts in another tab while completing a ticket form.
  • Wait for the confirmation page or updated conversation before closing the browser.

If the layout looks wrong

  • Reload the page once and return the device to 100 percent browser zoom.
  • Close private browsing if it is blocking cookies or file access.
  • Try the device default browser and capture a screenshot if the issue continues.
  • Include device model, operating-system version, browser name, and page address in the support request.

Content owner: DSE Service Operations · Production review: July 11, 2026

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